Sales Executive – Retail

From 0 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Key Relationships

Reports to: Would be directly reporting to Store Manager.
Major Responsibilities
The role will have the following key responsibilities:
1. Commitment to Customer Satisfaction
Always putting the customer’s needs first
Greeting customers immediately when they enter store. Shows urgency in providing service to
customers and satisfying their needs
Exploring the underlying reasons for recurring customer problems and also going the extra mile
to find the solutions
Dealing with customer service issues such as queries and complaints
Striving to have long lasting and fruitful relationships with each of our customers
2. Providing Consultative Selling Services to the Customers
Responsible for converting the prospective customers into actual customers
Engage the customer for fact finding, pursuing the Need VS Purchase, and deliver the
recommended solution
Identifies situations involving un satisfied customers and acts quickly for resolution
3. Inventory Management
Identifying if the merchandise is available at our store
Approaching customers and keeping the store neatly stacked to avoid shrinkage
Having the basic understanding of the POS system to ensure transactions are properly and
effectively processed
Working very closely with various departments in the organization till the product reaches the

4. Security & Hygiene
Ensuring the store and the inventory is neat and clean at all times
Maintaining the necessary safety measures in ensuring the safety of the store and customers
Employees at store level, engaging in the customer experience need to be properly groomed
and presentable to the customer. Uniforms need to be neat and clean and pressed

Competencies & Educational Qualifications

Minimum Educational Requirements: Plus Two Pass / Graduates in any stream
Minimum 0-3 years of relevant retail sales experience
Industry- Optical/ Non- optical
Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think
Passion for Results: High degree of commitment with bias for execution excellence
Customer Focus: Ability to design processes, systems & create an environment for enabling
customer delight.
Superior analytical, evaluative, and problem--solving abilities

Role:Retail Sales Associate

Salary: Not Disclosed by Recruiter


Functional Area:Merchandising, Retail & eCommerce

Role Category:Retail Store Operations

Employment Type:Full Time, Permanent


UG:Graduation Not Required

Company Profile


Recruitment firm
Company Info
View Contact Details+

Recruiter Name:Nidhi